Coreplus – telehealth software in Australia

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Legal and Ethical Considerations in Telehealth: Privacy, Security, and Regulatory Compliance

The world of healthcare has seen a significant transformation with the onset of digital technologies. Foremost among these innovations is TeleHealth, a system where health-related services and information are delivered via electronic and telecommunication technologies.

Man with a laptop

The advent of COVID-19 has further accelerated the adoption of TeleHealth services globally. Despite its increasing acceptance and usage, legal, ethical, and regulatory concerns loom large. In this blog post, we’ll delve into these concerns, with particular focus on privacy, security, and regulatory compliance.

Privacy and Confidentiality

The protection of patient data is paramount, and this is equally true in the realm of TeleHealth. In many countries, healthcare data privacy is stringently regulated. In Australia, for example, the Australian Privacy Principles (APPs) under the Privacy Act 1988 stipulate how personal information should be handled, including the collection, use, and disclosure of health data.

TeleHealth platforms are required to have robust privacy policies in place to adhere to these regulations. An important consideration here is the implementation of appropriate safeguards to ensure patient confidentiality. TeleHealth professionals must be adequately trained on these privacy policies and measures.

Using TeleHealth software in Australia also necessitates being mindful of international data flow. For instance, if a cloud service hosted in another country is used, it must comply with both local and international privacy laws.


With the transition of health records from physical to electronic forms, security risks have substantially increased. Cyberattacks have become more frequent, with healthcare data becoming a valuable target for cybercriminals.


Given this reality, TeleHealth services need to implement stringent security measures. These can include encryption of data at rest and in transit, strong access controls, regular security audits, and an effective incident response plan. In Australia, the Notifiable Data Breaches scheme under the Privacy Act 1988 requires organisations to report any data breach that is likely to result in serious harm to any individuals whose personal information is involved.

Regulatory Compliance

Regulatory compliance is another critical concern for TeleHealth providers. In Australia, TeleHealth services must comply with several regulations and standards such as the Health Insurance Act 1973, Therapeutic Goods Act 1989, and the Australian Health Practitioner Regulation Agency (AHPRA) guidelines. Failure to meet these requirements can result in severe penalties.

TeleHealth services must also comply with relevant professional standards and guidelines – these may include the Royal Australian College of General Practitioners’ (RACGP) Standards for general practices, which provide a framework for safe and high-quality care.

Ethical Considerations

Lastly, ethical considerations cannot be overlooked. TeleHealth must be implemented and used in a way that respects the rights and needs of patients – the healthcare provider’s duty of care should not be compromised. Issues such as informed consent, the potential for overuse or misuse of TeleHealth services, and ensuring equal access to care despite socioeconomic or geographic differences are key considerations.

What’s the takeaway?

The benefits of TeleHealth are undeniable – it enhances accessibility, reduces travel time and costs, and has the potential to revolutionise the delivery of healthcare. However, these advantages need to be balanced against the crucial legal, ethical, and regulatory considerations.

As we navigate this exciting landscape, it’s imperative that we continue to respect and uphold the principles of privacy, security, and compliance that form the backbone of healthcare.

To truly harness the potential of TeleHealth, stakeholders must continue to collaboratively address these issues and develop comprehensive policies and procedures. By doing so, we can ensure that TeleHealth serves its intended purpose of promoting health and wellbeing, while adequately protecting the rights and interests of patients.

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